In short: RK999 collects your data solely to provide you with a better experience. Your information is never sold. You can view or delete your data at any time. Read below for full details.

1. Introduction & Scope

This Privacy Policy has been established by the company operating the rk999 platform and applies to all users of the rk999.my website and its mobile application. By registering on rk999 or browsing the site, you are considered to have consented to this policy.

We understand that sharing personal information online can feel unsettling — especially when payment and identity details are involved. That's why RK999 has chosen to communicate its privacy practices in plain, straightforward language rather than dense legal text. By reading this page, you'll have a clear picture of exactly what data you're providing, where it goes, and what rights you have.

2. What information is collected

RK999 collects two types of information – data you provide directly, and data gathered automatically through your activity on the platform.

Information You Provide Directly

Data type When it is collected Why It's Needed
Name & date of birth At the time of registration To verify identity and confirm age eligibility
Mobile number During Registration & Transactions For OTP Verification & Payment Processing
National ID information During KYC Verification For Legal Compliance & Fraud Prevention
Payment Details On deposits & withdrawals To process transactions and maintain records
Support Chat Messages Support Contact Hours For Troubleshooting & Service Improvement

Automatically Collected Information

Every time you visit the RK999 site, certain technical data is collected automatically. This includes your IP address, browser and device type, page visit times and duration, and betting session details. This information is used primarily to maintain platform security and identify technical issues.

Your exact location or identity cannot be determined from an IP address alone. RK999 never uses this information for the purpose of personal identification.

3. Why and How Your Data Is Used

RK999 uses your information solely for the following purposes and for nothing beyond them:

  • Account management: For logging in, recovering your password, and updating your profile.
  • Payment Processing: Your mobile number and transaction details are required to process deposits and send withdrawals.
  • Fraud Prevention: To detect multiple accounts, unusual transactions, and suspicious activity.
  • Legal Compliance: To complete the KYC (Know Your Customer) process in accordance with licensing authority requirements.
  • Customer Service: Your previous contact history is needed to resolve your issues quickly and efficiently.
  • Service Improvement: Analytics to understand which features are used most and where issues may arise.
  • Responsible Gaming: To send necessary alerts when unusual betting patterns are detected.

RK999 never uses your personal information to send marketing messages without your consent. Promotional notifications are only sent to users who have opted in through their account settings.

4. Who your information is shared with

RK999's policy is clear — your data is never sold, never handed to advertisers, and never shared with third parties without cause. However, limited sharing does occur when necessary to deliver our services:

Payment Processors

Only the information necessary to complete a transaction is shared with payment gateways such as bKash, Nagad, Rocket, and DBBL. These providers have their own privacy policies and are equally obligated to protect your data.

Regulatory Authorities & Law Enforcement

Rk999 is legally required to share information in response to valid requests from licensing authorities or court orders. In such cases, only the minimum necessary information is disclosed.

Technology Service Providers

Technical service providers such as cloud storage and security vendors may access your data in limited circumstances. These providers are bound by strict confidentiality agreements with RK999.

Please note: RK999 never shares your information with advertising agencies, data brokers, or other gaming platforms. It goes against our core principles.

5. Cookies & Tracking Technologies

RK999 uses cookies to improve site performance and make your browsing experience smoother. A cookie is a small text file stored on your device.

Cookie Type Purpose Duration
Essential Cookies Essential Maintaining login sessions and form security Cleared at End of Session
Performance cookies Analytics Understanding page load speed and usage patterns 30 Days
Preference Cookies Optional Remembering your language, odds format, and other preferences 1 Year
Security cookies Essential Fraud Detection & CSRF Protection Session-Based

Cookies can be disabled from your browser settings. However, disabling essential cookies may prevent core features such as login and payments from functioning properly. RK999 does not use third-party advertising cookies.

6. Security Measures

RK999 follows the highest industry standards to keep your data secure. Below is a summary of our key security layers:

256-bit SSL/TLS Encryption All communication between your browser and RK999's servers is encrypted — the same technology used by banks.
Two-Factor Authentication (2FA) An OTP is sent to your mobile number at login. Any sign-in attempt from a new device requires additional verification.
24/7 Security Monitoring RK999's security team monitors server activity around the clock. Any unusual behavior detected triggers an immediate response.
Secure Data Centers Server and backup data are stored in secure data centers with physical security measures and strict access controls.
Regular Security Audits Third-party security experts conduct regular penetration testing and security audits to identify vulnerabilities.

What happens in the event of a data breach?

In the event of a data breach, RK999 will promptly notify all affected members and take the necessary steps to address the situation. Full transparency in such matters is our responsibility.

7. Data Retention Period

Rk999 retains your data for a limited period. Once the purpose has been fulfilled or the retention period has expired, the data is deleted.

  • Data from active accounts: Retained for as long as the account remains active.
  • Transaction Records: Retained for a minimum of 5 years to meet legal requirements.
  • Support Chat History: Up to 2 years from the date of last contact.
  • Data from closed accounts: Permanently deleted 3 years after account closure.
  • Login logs & IP data: Up to 90 days.

8. Your rights

Every registered RK999 member has the following rights over their personal data:

Right to Access

You can request to view the information stored in your account at any time.

Right to Rectification

You can request corrections to any inaccurate or outdated information. Most profile details can be updated directly by you.

Right to Erasure

If you close your account, you may request deletion of your data, though certain information may be retained for a specified period to meet legal obligations.

Right to Data Portability

You may request a download of a copy of your data. Contact our support team for assistance.

Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes, such as opting out of marketing messages.

Right to lodge a complaint

You have the right to file a complaint about a Privacy Policy violation directly with RK999 support or with the relevant regulatory authority.

To exercise any of these rights, contact our support team. Most requests are completed within 7 business days.

9. Protection of Minors

Rk999 strictly prohibits anyone under 18 from registering or using the platform. No data is collected or stored from minors. If any minor's information is found in the system by mistake, it is immediately deleted and the associated account is closed.

If a parent or guardian suspects their child has registered on RK999, please email support@rk999.my immediately. We will take the necessary steps promptly.

10. Privacy Policy Updates

Rk999 reserves the right to update this Privacy Policy as needed. Members will be notified in advance of any significant changes via email or platform notification. Continued use of the platform after any changes are made will be considered acceptance of the updated policy. The date of the most recent update will always be shown at the top of this page.

11. Contact

Contact us for any questions, requests, or complaints regarding our Privacy Policy. Our support team is available in Bengali 24/7, every day of the week.

Email: support@rk999.my
Response time: typically within 24 hours.